Returns
Not quite right?RETURN IT
Eligible items may be returned within 30 days of delivery — unworn, unused, and in original packaging.
If anything about your order isn't quite right, email hello@elmaiye.co.uk with your order number. I read every email personally and will always do my best to put things right quickly. — Molly, Founder
In line with best-practice hygiene standards, we cannot accept change-of-mind returns on earrings, or returns on e-gift cards. This does not apply to items that arrive faulty, damaged or not as described — see below.
How to return
- Email hello@elmaiye.co.uk with your order number and the item(s) you'd like to return.
- We'll confirm your return is eligible and send you instructions for sending it back.
- Post the parcel back to us within 30 days of delivery. We're currently unable to cover the cost of return postage for change-of-mind returns, so we'd recommend using a tracked service.
Returns received outside the 30-day window will regrettably be refused, or issued as a credit note at our discretion.
Refund timing
Refunds are processed within 15 working days of your return arriving with us. You'll receive email confirmation as soon as your refund is issued.
Faulty or misdescribed items
If anything arrives faulty, damaged or not as described — earrings included — contact hello@elmaiye.co.uk with your order number and photos. We'll always offer a replacement, exchange or full refund, and we'll cover the cost of return postage. Your statutory rights are not affected by our returns policy.