Refund policy

Something not right? Email us first.
If anything about your order isn't quite right, please email hello@elmaiye.co.uk with your order number. I read every email personally and will always do my best to put things right quickly. — Molly, Founder

Returns
In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items returned within 30 days of delivery. Regrettably, any returns received outside of the returns window will be refused or issued with a credit. All items must be returned unworn, unused and in their original packaging.

Earrings
In line with best-practice hygiene standards, we cannot accept change-of-mind returns on earrings. This does not apply if your earrings arrive faulty, damaged or not as described. In that case, we will always offer you a replacement, exchange or full refund.

Faulty, damaged or not as described
Please email hello@elmaiye.co.uk with your order number and photos. We will offer a replacement, exchange or full refund, and we will cover the cost of return postage.

How to return
Please email hello@elmaiye.co.uk before returning your goods. We aim to process returns within 15 working days of receipt; during busy periods it may take a little longer. We are currently unable to cover the cost of change-of-mind returns, and would advise using a tracked service.

E-gift cards cannot be returned. Your statutory rights are not affected by this policy.